Creating and posting tickets

Creating a ticket can be done through the "New Ticket" menu on the top of the page.
A ticket consists of a subject which is a quick review of your problem and the content in which you must write a full description of your problem.

Ticket category
The category your problem fits in. This makes sure your problem gets to the technician specialized in solving your particular type of problem.

Ticket priority
The severity level of your problem

Ticket Locations
The location your issue is occurring. This will ensure that the ticket is sorted correctly for the appropriate response for your particular problem.